Torch.idmembuka lowonganCustomer Service Coordinator
Torch.id is a prominent Indonesian brand, provider of bags, luggages, traveling apparels and gears — which leverages data-driven research and design— to deliver innovative solutions to its customers.
With a strong presence in Indonesian e-commerce since 2015, Torch.id is now expanding its reach through O2O stores in major Indonesian cities 🛒.
As a growth company, Torch.id has won three prestigious national awards, including two Indonesian Good Design Awards and the Anugerah Bangga Buatan Indonesia Award 🏆. In addition to these national recognitions, Torch.id has also received an international acclaim, the Golden Bauhinia Cup 🏆.
These awards show how much we care about the our beloved customers, the quality of our products and how innovation has been embedded in our DNA. These things also show how hard our great team works and grows 👥.
We aspire to become a prominent local brand with a global reach in the near future 🚀🌍.
Join us! We...
Ringkasan
- Perusahaan :
- Torch.id
- Situs :
- https://torch.id
- Industri :
- Fashion & Apparel
- Kategori :
- Perbankan
- Status Pekerjaan :
- Full Time
- Pola Kerja :
- OnSite
- Jam Kerja :
- 40 Jam/Minggu
- Perolehan Gaji :
- Negotiable
- Pengalaman :
- 1 Tahun Pengalaman
- Lokasi Kerja :
- Bandung
- Tanggal Berakhir :
- 10 January 2026
Deskripsi Pekerjaan
Job Overview:
We are looking for a Customer Service Coordinator to join our growing team! As a Customer Service Coordinator, you will play a vital role in providing exceptional customer service and ensuring smooth and efficient interactions between the brand and its customers on marketplace, webstore, and other channels.
Job Role:
- Customer Support: Provide timely and professional support to customers via various communication channels, such as email, marketplace chat, webstore, etc.
- Order Management: Assist customers with order inquiries, processing orders, tracking shipments, and resolving any issues related to product delivery.
- Product Knowledge: Possess in-depth knowledge of the brand's fashion products, including sizing, styles, materials, and care instructions.
- Returns and Exchanges: Manage return and exchange requests, ensuring they are processed efficiently and in compliance with the brand's policies.
- Complaint Resolution: Address customer complaints and concerns, working to find satisfactory solutions and maintaining a positive brand image.
- Inventory and Stock Inquiries: Provide information on product availability, restocking dates, and stock levels to customers.
- Feedback Collection: Gather and document customer feedback, suggestions, and comments to relay to relevant teams for continuous improvement.
- Quality Assurance: Collaborate with quality control and inventory teams to address product quality issues and facilitate returns or replacements.
- Sales and Upselling: Recognize sales opportunities and employ upselling and cross-selling techniques to maximize sales and revenue.
- Communication and Coordination: Communicate effectively with o...
6 Benefit Pekerjaan
Kirim Lamaran
- Via URL :
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