Durianpaymembuka lowonganCustomer Success Associate
We're a B2B Payment SaaS with a vision to democratize and modernize payments for businesses across the region. With us, clients will need to integrate only once (thanks to our low code and no code approach) and it'll future proof their business! One integration that covers top 10 banks, top 5 e-wallets, top 5 BNPL for payment in; payment out to >100 banks and e-wallets and everything in between.
Ringkasan
- Perusahaan :
- Durianpay
- Situs :
- https://durianpay.id
- Industri :
- Financial Technology
- Kategori :
- Perbankan
- Status Pekerjaan :
- Full Time
- Pola Kerja :
- Hybrid
- Jam Kerja :
- 40 Jam/Minggu
- Perolehan Gaji :
- Negotiable
- Pengalaman :
- 1 Tahun Pengalaman
- Lokasi Kerja :
- Jakarta Selatan
- Tanggal Berakhir :
- 09 December 2025
Deskripsi Pekerjaan
Key Responsibilities
- Build and maintain strong relationships with enterprise customers.
- Guide merchants in adopting and understanding Durianpay’s products and features.
- Act as the main point of contact between merchants and internal teams (Tech, Product, Business Development).
- Conduct regular check-ins and review sessions with customers to identify needs and opportunities.
- Mediate issues calmly and professionally, offering clear and empathetic communication.
- Giving feedback and maintain helpful documentation like FAQs and knowledge bases.
Requirements
- Bachelor’s degree in Engineering, Finance/Accounting, Computer Science, or related fields.
- Minimum 1 year of experience in customer-facing roles (fintech experience is a plus).
- Business-level Fluent in English and Bahasa Indonesia (spoken and written).
- Strong communication skills; clear, structured, and adaptable to different audiences.
- Basic technical knowledge, familiar with APIs and system integration, has the ability to learn the product quickly, and able to support technical discussions.
- Fast learner with solid product understanding; capable of bridging merchants with product/tech teams.
- Able to reframe issues clearly to reduce miscommunication and speed up resolution.
- Critical thinker, detail-oriented, agile, and analytical.
- Willing to work on weekends, public holidays, and night shifts.
6 Benefit Pekerjaan
💵
Gaji Kompetitif
🏥
Mendapatkan Asuransi Kesehatan
⭐
Mendapatkan THR & Bonus
🎯
Ada Kegiatan Team Building
📚
Bisa Mengikuti Tunjangan Pengembangan Diri
🎉
Ada Kegiatan Rekreasi Perusahaan
Kirim Lamaran
- Via URL :
Peluang diterima pada lowongan kerja Customer Success Associate masih terbuka untukmu! Baru 4 orang yang mengunjungi link lamaran diatas. Ayok cepat kirim lamarannya sebelum ditutup pada tanggal 09 December 2025!
