ATI Business Groupmembuka lowonganTravel Consultant – Permanent Night Shift
ATI Business Group is a Business Process and Technology Solutions service company with Travel Industry as our expertise. We help our clients to take over their business operations so they can focus on their growth to provide the process, people, and technology.
Ringkasan
- Perusahaan :
- ATI Business Group
- Situs :
- https://www.atibusinessgroup.com/
- Industri :
- Business Process Outsourcing (BPO)
- Kategori :
- Perbankan
- Status Pekerjaan :
- Full Time
- Pola Kerja :
- OnSite
- Jam Kerja :
- 40 Jam/Minggu
- Perolehan Gaji :
- Negotiable
- Pengalaman :
- 1 Tahun Pengalaman
- Lokasi Kerja :
- Tangerang Selatan
- Tanggal Berakhir :
- 02 March 2026
Deskripsi Pekerjaan
ATI Business Group is seeking a detail-oriented and customer-focused Consultant Support Agent to handle email- and chat-based travel requests for US domestic travel. This role involves end-to-end coordination of travel services, strict adherence to client policies, and the delivery of exceptional support to clients.
Your Main Objective
To manage and process US domestic travel requests with accuracy and efficiency, ensuring compliance with policies while delivering high-quality customer service through email and chat support.
Your Main Responsibilities
- You will coordinate domestic travel bookings including air, rail, hotel, car rentals, car services, and seat assignments.
- You will provide expert travel advice while adhering to client-specific travel policies.
- You will calculate costs and process bookings using GDS and online tools.
- You will manage travel changes, cancellations, refunds, and special requests.
- You will conduct quality checks on reservations before forwarding for ticketing or final approval.
- You will monitor and manage assigned email/chat queues consistently throughout the shift.
- You will ensure 100% policy compliance for preferred suppliers, lowest fares, and traveler preferences where available.
- You will maintain up-to-date and complete booking records, regardless of ticket status.
- You will follow up on voids, cancellations, refunds, and unused tickets within required timeframes.
- You will collect payments in accordance with policy and internal procedures.
- You will resolve or escalate customer issues in a timely and professional manner.
- You will keep current with daily briefings, updates, and industry trends.
- You will meet performance and productivity goals as defined by leadership.
- You will participate in ongoing training to enhance travel knowledge and custo...
3 Benefit Pekerjaan
Kirim Lamaran
- Via URL :
Peluang diterima pada lowongan kerja Travel Consultant – Permanent Night Shift masih terbuka untukmu! Baru 7 orang yang mengunjungi link lamaran diatas. Ayok cepat kirim lamarannya sebelum ditutup pada tanggal 02 March 2026!
